FAQ

PAYMENTS

WHAT PAYMENT METHODS DO YOU ACCEPT?

RETROPIEX accepts payments via the Stripe payment portal and PayPal. No existing account is necessary and every transaction is completed with the highest level of security in place to ensure a safe and smooth payment process.

IS THERE ANY ADDITIONAL CHARGES?

All purchases from RETROPIEX are subject to Import or Provincial Tax duties depending on your location. Sales Taxes within Canada will be applied upon checkout. International import duties, taxes and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing.

WHEN CAN I EXPECT A RESPONSE?

RETROPIEX will respond to all questions and messages as soon as possible. The store is continually monitored by our sales staff that are always willing to help.

SHIPPING

DO YOU COMBINE SHIPPING?

RETROPIEX will combine shipping for multiple purchases from our store. Combined shipping discounts are automatically applied upon Checkout.

WHEN CAN I EXPECT MY ORDER TO ARRIVE?

RETROPIEX will process all orders within a maximum of 4 business days (on most occasions within 2 business days) of receiving a verified payment. Arrival times differ depending on the distance of travel and the postage service selected upon Checkout.

WHICH POSTAGE OPTIONS INCLUDE TRACKING AND/OR SIGNATURE?

RETROPIEX provides postage services that include full Tracking updates for all Domestic and International purchases from our store. Signature On Delivery is available with all XpressPost & Priority shipments. These services provide the highest level of security to ensure a safe transit to the delivery location.

HOW DO I TRACK MY PARCEL?

RETROPIEX provides tracking details to our customers once your parcel is submitted to Canada Post. Customers can view the current status of their parcel by visiting the link provided on the Order Confirmation email.

DO YOU SHIP INTERNATIONALLY?

RETROPIEX provides shipping services to Canada and the United States. Due to service restrictions we are unable to process orders from countries other than those listed.

HOW MUCH DO YOU CHARGE FOR INTERNATIONAL POSTAGE?

Postage costs differ depending on the distance of travel. The postage calculator automatically updates the cost depending on your location and your delivery preferences.

CAN I TRACK MY INTERNATIONAL PACKAGE?

RETROPIEX provides full Tracking updates for all International services. This tracking information will be made available to the buyer once the item is submitted for postage. Customers can view the current status of their parcel by visiting the link provided on the Order Confirmation email.

DO YOU ALLOW PICK-UP?

RETROPIEX does not allow pickup under any circumstances. Our services are conducted strictly online and we maintain low postage costs to ensure a safe and secure transaction.

FLASH CART FAQ

WHAT ARE FLASH CARTS?

Flash carts are game cartridges that allow you to play your back-up game files, commonly referred to as ROMs, on the original hardware. For example, a flash cart for the Sega Genesis allows you to put your game back-ups (ROMs) on an SD card, insert the SD card into the flash cart, and when you load the flash cart on your Sega Genesis you will see your list of games. Select a game file from the list and play it.

ARE FLASH CARTS ILLEGAL?

Flash carts are not illegal in most countries. Flash carts should always be used legally by only using back-up game files (ROMs) that you personally backed-up yourself from a cartridge you already own. Please note that flash carts are illegal in some countries. Please check your country's laws before importing.

FLASH CARTS SOUND LIKE EMULATORS, WHICH I CAN GET FOR FREE, WHY WOULD I BUY A FLASH CART?

Firstly, flash carts are not emulators. They allow you play game ROM files on original hardware only. Secondly, flash carts are for people who like the convenience of an emulator, but want to play the games as intended (on the original hardware). Flash carts are not emulating the games, they are just passing down game data to the original hardware. Games played on a flash cart play exactly like original game cartridges played on original hardware.

DO FLASH CARTS WORK ON CLONE HARDWARE LIKE THE RETRON3 OR SUPABOY?

Maybe. Clone hardware is often not officially supported by the developers of flash carts and thus any issues regarding clone hardware and flash carts is not supported. We highly recommend using original hardware when using flash carts. Flash carts may also work on portable clones, however due to the increased consumption of power they will often drain the battery very quickly.

DO YOU PROVIDE GAME FILES?

No. It is illegal to distribute other's copyrighted material without permission. You should only obtain ROM files legally by making back-ups of game cartridges you already own.

WHERE CAN I GET GAME ROMS?

RETROPIEX does not promote or support piracy. It is illegal to distribute other's copyrighted material without permission. You should only obtain ROM files legally by making back-ups of game cartridges you already own.